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Credit promised Monday, not materialised

FIXED
LifeonMars
Rising Star
Posts: 97
Thanks: 24
Fixes: 2
Registered: 07-04-2016

Credit promised Monday, not materialised

Please, Can someone at Plusnet check my Question  #145474587 to date after 5 days still No credit received ?

Unable to use Chat this morning either.

4 REPLIES
RealAleMadrid
Seasoned Pro
Posts: 549
Thanks: 193
Fixes: 9
Registered: 07-07-2009

Re: Credit promised Monday, not materialised

They usually say 10 working days for credits so you may get it in a couple of weeks!

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Credit promised Monday, not materialised

Fix

Hi there @LifeonMars I can see we've issued you with the refund on the 6th March. It can take 5 to 10 working days this to be processed by your bank or building society.

 

Our billing team are monitoring your account via the open ticket to make sure the credits are applied moving forward.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
LifeonMars
Rising Star
Posts: 97
Thanks: 24
Fixes: 2
Registered: 07-04-2016

Re: Credit promised Monday, not materialised

Thank You very Much Anoush

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Credit promised Monday, not materialised

No problems, please feel free to let me know if you have any further issues or queries.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support