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Credit promised Monday, not materialised

FIXED
LifeonMars
Pro
Posts: 208
Thanks: 69
Fixes: 5
Registered: ‎07-04-2016

Credit promised Monday, not materialised

Please, Can someone at Plusnet check my Question  #145474587 to date after 5 days still No credit received ?

Unable to use Chat this morning either.

4 REPLIES
RealAleMadrid
Aspiring Champion
Posts: 877
Thanks: 348
Fixes: 17
Registered: ‎07-07-2009

Re: Credit promised Monday, not materialised

They usually say 10 working days for credits so you may get it in a couple of weeks!

Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Credit promised Monday, not materialised

Fix

Hi there @LifeonMars I can see we've issued you with the refund on the 6th March. It can take 5 to 10 working days this to be processed by your bank or building society.

 

Our billing team are monitoring your account via the open ticket to make sure the credits are applied moving forward.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
LifeonMars
Pro
Posts: 208
Thanks: 69
Fixes: 5
Registered: ‎07-04-2016

Re: Credit promised Monday, not materialised

Thank You very Much Anoush

Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Credit promised Monday, not materialised

No problems, please feel free to let me know if you have any further issues or queries.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff