cancel
Showing results for 
Search instead for 
Did you mean: 

Credit on bill for previously refunded amount

FIXED
Lemming88
Newbie
Posts: 4
Registered: ‎06-03-2019

Credit on bill for previously refunded amount

In January 2019, I negotiated a discount of £9.98 a month on my broadband charges in exchange for recontracting for 12 months. I then received and paid two bills where this discount was not applied before bringing it to the attention of staff on the forum in March 2019. As a result, a refund of £19.96 was given and from then on the discount has been correctly applied.

I thought the matter was settled, but I've just checked my latest bill and my account has been credited with the sum of £19.96. As I've already received a refund for the previously incorrect bills, I'm not entitled to this credit and would appreciate it if it could be investigated.

2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 625
Thanks: 111
Fixes: 33
Registered: ‎06-08-2018

Re: Credit on bill for previously refunded amount

Fix

Hello @Lemming88 I have had a look into the matter and responded to your query via a ticket.

 

You can view my response by Clicking Here

 

Should you require any further assistance, please feel free to get back in touch with us.

 

Many thanks.
 

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
Lemming88
Newbie
Posts: 4
Registered: ‎06-03-2019

Re: Credit on bill for previously refunded amount

Thank you, it's much appreciated.