Credit on bill for previously refunded amount
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16-09-2019 12:44 PM
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In January 2019, I negotiated a discount of £9.98 a month on my broadband charges in exchange for recontracting for 12 months. I then received and paid two bills where this discount was not applied before bringing it to the attention of staff on the forum in March 2019. As a result, a refund of £19.96 was given and from then on the discount has been correctly applied.
I thought the matter was settled, but I've just checked my latest bill and my account has been credited with the sum of £19.96. As I've already received a refund for the previously incorrect bills, I'm not entitled to this credit and would appreciate it if it could be investigated.
Fixed! Go to the fix.
16-09-2019 2:47 PM
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Hello @Lemming88 I have had a look into the matter and responded to your query via a ticket.
You can view my response by Clicking Here
Should you require any further assistance, please feel free to get back in touch with us.
Many thanks.
Re: Credit on bill for previously refunded amount
19-09-2019 1:10 PM
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Thank you, it's much appreciated.
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