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Credit on bill for previously refunded amount

FIXED
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Newbie
Posts: 4
Registered: ‎06-03-2019

Credit on bill for previously refunded amount

In January 2019, I negotiated a discount of £9.98 a month on my broadband charges in exchange for recontracting for 12 months. I then received and paid two bills where this discount was not applied before bringing it to the attention of staff on the forum in March 2019. As a result, a refund of £19.96 was given and from then on the discount has been correctly applied.

I thought the matter was settled, but I've just checked my latest bill and my account has been credited with the sum of £19.96. As I've already received a refund for the previously incorrect bills, I'm not entitled to this credit and would appreciate it if it could be investigated.

2 REPLIES 2
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Credit on bill for previously refunded amount

Fix

Hello @Lemming88 I have had a look into the matter and responded to your query via a ticket.

 

You can view my response by Clicking Here

 

Should you require any further assistance, please feel free to get back in touch with us.

 

Many thanks.
 

Highlighted
Newbie
Posts: 4
Registered: ‎06-03-2019

Re: Credit on bill for previously refunded amount

Thank you, it's much appreciated.