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Credit not shown on account

Posts: 1
Registered: ‎21-04-2020

Credit not shown on account

We agreed that you would make a credit to my account due to problems with it.  In part this was because of problems with the account which meant that all calls to mobiles were not included in the package until 1May.

I have now been sent a reminder that I have spent £36 odd on calls to mobiles this month and that there will be a charge if I go over the credit limit.

I cannot see where the credit has been added to the account. This should cover the cost of mobile calls made so far.  Please advise.

Posts: 29,558
Thanks: 6,646
Fixes: 1,485
Registered: ‎11-01-2008

Re: Credit not shown on account

Moderators Note

This topic has been moved from Home Phone to My Account / Billing

Customer / Moderator
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Credit not shown on account

@chrissmith33 Thanks for getting in touch, I have raised a query on your account to explain what the last advisor has done on your account.

 Plusnet Help Team