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Credit not shown on account

chrissmith33
Newbie
Posts: 1
Registered: ‎21-04-2020

Credit not shown on account

We agreed that you would make a credit to my account due to problems with it.  In part this was because of problems with the account which meant that all calls to mobiles were not included in the package until 1May.

I have now been sent a reminder that I have spent £36 odd on calls to mobiles this month and that there will be a charge if I go over the credit limit.

I cannot see where the credit has been added to the account. This should cover the cost of mobile calls made so far.  Please advise.

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 25,024
Thanks: 4,563
Fixes: 1,164
Registered: ‎11-01-2008

Re: Credit not shown on account


Moderators Note


This topic has been moved from Home Phone to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
tinytaco
Plusnet Help Team
Plusnet Help Team
Posts: 457
Thanks: 63
Fixes: 29
Registered: ‎30-03-2020

Re: Credit not shown on account

@chrissmith33 Thanks for getting in touch, I have raised a query on your account to explain what the last advisor has done on your account.

 Noor
 Plusnet Help Team