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Credit for downtime

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Rising Star
Posts: 147
Thanks: 19
Fixes: 1
Registered: ‎14-04-2017

Credit for downtime

Do I need to contact CS to apply for credit on my broadband bill or is it done automatically? My broadband was down for over 5 days earlier this month. Thanks.

3 REPLIES 3
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Aspiring Pro
Posts: 156
Thanks: 34
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Registered: ‎21-03-2020

Re: Credit for downtime


@pkw wrote:

Do I need to contact CS to apply for credit on my broadband bill or is it done automatically? My broadband was down for over 5 days earlier this month. Thanks.


Good afternoon @pkw

As far as I know PlusNet have not signed up to the automatic scheme see below

Just wonder why

So you have to contact them

 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

 

HD

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Rising Star
Posts: 147
Thanks: 19
Fixes: 1
Registered: ‎14-04-2017

Re: Credit for downtime

Thanks @HelloDuck 

I think you were meant to say "you don't have to contact them"?

Also, I note there's an exception due to coronavirus.

On the list of providers, there's BT but not Plusnet. I know PN is owned by BT but I'd think it would be listed as a separate provider?

 

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Aspiring Pro
Posts: 156
Thanks: 34
Fixes: 2
Registered: ‎21-03-2020

Re: Credit for downtime

Thanks  pkw

I have edited my reply  

If you search Compensation there are quite a few posts  on this Forum

 

HD