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Credit for downtime during house move

Posts: 4
Registered: ‎28-04-2014

Credit for downtime during house move

Hi Team,
I was promised some credit because when I moved I was without broadband and phone for around a fortnight, despite raising the tickets in plenty of time to transfer the service before the move took place.
I have just checked the bill for this month and I have not received a credit. 
Also I was receiving a £5 per month discount prior to the move, but this appears to have disappeared too.
Many thanks in advance.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Credit for downtime during house move

Hi potatan,
I'm really sorry you weren't refunded for the downtime during your housemove. I've rectified this now and issued the refund to cover you for 2 weeks of services. I've confirmed the amount on Ticket:  84883171
I have also had a look and can confirm that the £5 discount has not been removed. Can you advise how it appears that this has disappeared?