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Credit balance.

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Newbie
Posts: 3
Registered: ‎04-02-2015

Credit balance.

After leaving plusnet in August 2019 My final bill dated 01/10/2019 shows a -£27.98 balance.

When will  I receive this refund and will it be refunded via cheque. I closed the direct debit to stop plusnet taking any more money from my account.

6 REPLIES 6
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Credit balance.

Hi @ceesharpe

 

Thank you for getting in touch. 

 

I'm sorry to hear that you are due a refund and haven't received this as of yet. Cancelling Direct debits can stop final fees being refunded to our customers. Manual intervention can then be required to get this sent via cheque. 

 

I have been unable to locate your account, please PM your account username, email address, Full Name and Address. 

 

Once you have provided this information via PM, please respond via this post and we will investigate accordingly. 

 

Kind regards

Highlighted
Newbie
Posts: 3
Registered: ‎04-02-2015

Re: Credit balance.

Hello Ollie PM sent.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Credit balance.

 

Thanks for the PM, @ceesharpe

 

I'll pick this up with our billing team for you on Monday to ascertain what's happening with your refund and update you accordingly.

 

Best wishes

 

Dave

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Credit balance.

 

Hi @ceesharpe

 

As promised, I've raised this with our billing team for you and updated my findings and proposed next steps for you here.

 

Best wishes

 

Dave

Highlighted
Newbie
Posts: 3
Registered: ‎04-02-2015

Re: Credit balance.

Hi Dave

All sorted now. Received cheque for full amount.

Regards 

Lloyd.

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Credit balance.

 

That's great to hear, @ceesharpe - I'll ensure that your complaint is closed accordingly.

 

If there's anything else you need, just drop me a line.

 

Best wishes

 

Dave