Credit balance after leaving Plusnet

[#1]

I left Plusnet (broadband and phone) in September 2018, but I have logged into my account today and it shows that I have a credit balance of £8.38. Could you tell me when, and how, this will be refunded.

[#2]

Hi @jwlancashire, thank you for making us aware of this. I have looked into this for you and responded via a ticket on your account here