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Credit Note

Mayfly
Pro
Posts: 1,127
Thanks: 100
Fixes: 1
Registered: 04-06-2009

Credit Note

I bought then returned the PLA when I signed up for PNTV. I have in my account a credit note for £40.
Does that mean it will be knocked off the next bill(s) or will it be returned to my bank account?
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Credit Note

The cost was refunded and should already be back with you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Mayfly
Pro
Posts: 1,127
Thanks: 100
Fixes: 1
Registered: 04-06-2009

Re: Credit Note

Interesting it's not showing in our account Chris and I've checked from the day I was told there was a credit 25 Aug.
Can you check when it left PNs account?
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
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Registered: 05-04-2007

Re: Credit Note

It was refunded to a card rather than DD, hopefully that'll help track it down.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Mayfly
Pro
Posts: 1,127
Thanks: 100
Fixes: 1
Registered: 04-06-2009

Re: Credit Note

Yep found it thanks - I find it strange it went out from the bank account and refunded to the CC?
I checked my PN account this morning and it says you have no card detailsHuh?
Still it's accounted for now thanks Chris.
MattyC
Champion
Posts: 3,192
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Registered: 10-04-2014

Re: Credit Note

This'll be because it was refunded off your Line Rental Saver payment, which I believe that you used card for.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet