Crazy cancellation charges from PN, I am a new customer!
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Crazy cancellation charges from PN, I am a new customer!
21-11-2014 2:01 PM
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21/11/2014 - Unlimited Fibre Broadband £111.60(upon cancellation) Complete
What on earth is this talking about? I am not cancelling anything?
Also this:
Cessation charge £30.00(upon cancellation) Activated
Re: Crazy cancellation charges from PN, I am a new customer!
21-11-2014 2:04 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Crazy cancellation charges from PN, I am a new customer!
21-11-2014 2:12 PM
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Quote from: w23 Those are what you could be charged for early contract termination (the first one drops by a fixed amount each month until it reaches zero at the end of the contracted period), the second one should only ever be charged if you request to have broadband removed from your telephone line (or if the telephone line is ceased causing a broadband cease).
I was on the fence thinking that might be the case. But. I fear to ask, but do people cancel their contracts with Plusnet so often that they felt the need to put those charges there upfront so that people know without needing to phone up/contact them?
Re: Crazy cancellation charges from PN, I am a new customer!
21-11-2014 2:13 PM
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Re: Crazy cancellation charges from PN, I am a new customer!
21-11-2014 2:16 PM
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Quote from: Chris Not at all, we just like to try and make it clear what the potential charges are. No point in hiding them away.
That's great then! Please feel free to close this thread, so I can save myself from more embarassment!
Re: Crazy cancellation charges from PN, I am a new customer!
21-11-2014 2:32 PM
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For reference the early termination charges are explained here: https://www.plus.net/info2/legal/price_guide.html?source=legals (sorry about the poor tabulation in the quote)
Quote Broadband early termination charges
11. Contracted Plusnet Broadband and Fibre services are subject to a minimum period of 12 or 18 months. The following monthly early termination charges apply for customers choosing to end their Plusnet Broadband or Fibre service within the minimum period.
12. Please note, early termination charges vary according to when the package was taken. Charges can be seen in the following tables.
13. Customers with a phone package will switch to the 'Broadband Only' charge if they choose to cancel their phone plan.
Table 1.7
Product Package Monthly Charge
Unlimited Broadband Only £6.70
Broadband & Phone £4.30
Unlimited Fibre Broadband Only £8.20
Broadband & Phone £6.20
Unlimited Fibre Extra Broadband Only £8.40
Broadband & Phone £6.30
And the 'Cessation charge' here: http://www.plus.net/support/customer_service/billing/cessation_charges.shtml
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Crazy cancellation charges from PN, I am a new customer!
21-11-2014 2:38 PM
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Would you like to rephrase that Chris ? in light of the discussions in this thread http://community.plus.net/forum/index.php/topic,133728.32.html
Quote Not at all, we just like to try and make it clear what the potential charges are
Quote from: MisterW It all seems to have gone quiet, any response from those who set and handle the fees Chris ?
Quote from: Chris The strange cancellation fees shown on matl's account have been raised as an internal problem for investigation. The other points on this thread aren't something I'll be able to answer without getting some advice from those who set and handle the fees, I'm just about to get in touch and see if they can explain these questions.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Crazy cancellation charges from PN, I am a new customer!
21-11-2014 8:34 PM
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