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Could you please stop billing me

Drewy87
Interested
Posts: 2
Registered: ‎25-02-2019

Could you please stop billing me

Hi, I changed broadband and phone line to bt last month but I'm still receiving letters from plus net for next months broadband, this should all be cancelled from my account but I don't know why it's not. Thank you.
3 REPLIES 3
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Could you please stop billing me

Hi @Drewy87, thanks for you post and welcome to our Community.

 

On checking the account, I can see clear notes that you were migrating your services away but am also showing the account as active.

 

Due to this, another bill has generated. I've waived the amount from the account and arranged for the account to be shut down correctly.

 

We're sorry for any inconvenience caused.

Drewy87
Interested
Posts: 2
Registered: ‎25-02-2019

Re: Could you please stop billing me

Thank you.
Daniel28012
Rising Star
Posts: 106
Thanks: 20
Registered: ‎03-11-2018

Re: Could you please stop billing me

You have had issues with getting a bill stopped yet I can't get a bill for my services to figure.