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Could someone check my order is lrogressing ok?

gamehungry
Grafter
Posts: 38
Registered: ‎25-02-2013

Re: Could someone check my order is lrogressing ok?

Hi Chris,
Just letting you know I'm yet to hear from anyone. Just making sure the wheels are still turning.
Thanks.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Could someone check my order is lrogressing ok?

Hi,
Really sorry about this. I've just had this passed to the Provisioning Managers so you should be getting a call shortly.
Chris Pettitt
Cloud Environments Engineer
gamehungry
Grafter
Posts: 38
Registered: ‎25-02-2013

Re: Could someone check my order is lrogressing ok?

Thanks Chris.
I'll update you again shortly then, hopefully with good news.
Regards.
gamehungry
Grafter
Posts: 38
Registered: ‎25-02-2013

Re: Could someone check my order is lrogressing ok?

Still no word! Sad
I'm unfortunately at work at 6Pm & it entails driving so I won't be able to answer then phone then onwards. If this actually gets solved today could you contact me before 6PM or email me afterwards.
Regards,
gamehungry
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Could someone check my order is lrogressing ok?

Really sorry!
I'm on to Provisioning again for you. I'll do everything I can to get this sorted before 6pm.
Chris Pettitt
Cloud Environments Engineer
gamehungry
Grafter
Posts: 38
Registered: ‎25-02-2013

Re: Could someone check my order is lrogressing ok?

Thanks Chris.
I won't hold my breath, if I've not posted back before 6PM it's because I haven't heard from anyone. If that turns out to be the case could you update this thread & let me know what's happening? I'll check this thread again when I have a break later.
Regards,
game_hungry
gamehungry
Grafter
Posts: 38
Registered: ‎25-02-2013

Re: Could someone check my order is lrogressing ok?

Surprise surprise, I heard nothing!
I can't fault your assistance & persistence to date Chris but the same can't be said for the operational side!
So, I'm guessing nothing is happening on the 18th now? Was there ever a booking for the 18th? I assume the charge for the "missed" appointment on the 13th will never make its way to me? It was in no way my mistake for one. Will everything come together at all?
As you can probably tell I'm erring on the side of caution now & loosing a little faith.
I would love to hear tomorrow that everything is going ahead on the 18th but I doubt that somehow.
I'm working tomorrow 7-1PM so I may be unable to take any calls at those hours, I shall try should a miracle call come through.
I look forward to having this problem resolved.
Regards,
gamehungry
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Could someone check my order is lrogressing ok?

Hi,
I'm sorry that nothing has come to fruition with this. I've spoken, this evening, with one of the provisioning agents, so we should reach a conclusion with this tomorrow afternoon after you finish work.
I'm looking to ensure that we get this sorted out ASAP.
Chris Pettitt
Cloud Environments Engineer
gamehungry
Grafter
Posts: 38
Registered: ‎25-02-2013

Re: Could someone check my order is lrogressing ok?

What hours must you work Chris!?
I'm heading home now so I'll keep my phone to hand. I really  hope this gets sorted today!
Regards,
gamehungry
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Could someone check my order is lrogressing ok?

Haha, I generally work 9-5:30 but I drop in on here out of hours from time to time to help out if I can.
Georgina will be dealing with this issue at around 2pm this afternoon. I will keep you posted.
Chris Pettitt
Cloud Environments Engineer
gamehungry
Grafter
Posts: 38
Registered: ‎25-02-2013

Re: Could someone check my order is lrogressing ok?

I appreciate that, dedication!
Thanks Chris, I'll keep an eye & ear out & check back here around 3PM.
Hopefully I'll come back with good news.
Regards,
gamehungry
gamehungry
Grafter
Posts: 38
Registered: ‎25-02-2013

Re: Could someone check my order is lrogressing ok?

*cough* *cough*  Undecided
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Could someone check my order is lrogressing ok?

Go and get some cough medicine then you won't need to bump your posts  Grin
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Could someone check my order is lrogressing ok?

Georgina is working on it as we speak. I've just had a chat with her, shouldn't be too much longer now.
Sorry for the delay.
Chris Pettitt
Cloud Environments Engineer
gamehungry
Grafter
Posts: 38
Registered: ‎25-02-2013

Re: Could someone check my order is lrogressing ok?

Ooo I've been told it's a sticky cough & its stress related, I wonder if it's any relation to the problems we've had here. Haha.
Thanks Chris, I appreciate I may come across as the most impatient man in history but I'm just maintaing the motion of that healthy kick up the bum.
I'll check back again soon. I'm beginning to resent my phone & lack of decent connection. Lol.