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Could someone check my order is lrogressing ok?

gamehungry
Grafter
Posts: 38
Registered: 25-02-2013

Could someone check my order is lrogressing ok?

Hi there,
I placed an order for Phone & Unlimited Fibre over the weekend & have a couple of queries regarding my order. First & for most if like conformation that everything looks to be correct & the order is progressing ok, I haven't heard anything since the initial 'Welcome To Plusnet' & the 'Direct Debit Setup' email?
The order is for a flat that we move into in march, I choose three install dates around the date of the move & I'm yet to receive confirmation that any of those dates have been booked, what's the time frame on this? As we're yet to move into this property I was also wondering if the modem will fit through the letter box as it will be empty until near enough the install date?.
We only provided the address upon ordering as there we unaware of the last phone number assigned to the land line in that flat, does that matter?
I've already raised a ticket with regards to billing & received a suitable & welcoming response but I couldn't ask everything at that time, I'm hoping I get the rest of my answers here.
Thanks in advance!
gamehungry
56 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Could someone check my order is lrogressing ok?

Hi there,
The order is awaiting attention from our provisioning team, I expect it to get picked up today for you so you should get an update and/or a call letting you know.
Regarding the router, it will by default go to the address on the account but if you'd like it ordering earlier to your current address we can arrange that for you? If so please drop me a PM with the details or raise a ticket on your account at http://contactus.plus.net and we'll arrange that for you.
Hope that helps.
gamehungry
Grafter
Posts: 38
Registered: 25-02-2013

Re: Could someone check my order is lrogressing ok?

Hi, thanks for the super quick response, how's that for service! I'll update this thread later should I hear or not hear an update. If the router could be sent to my current address that would be more convenient, I won't miss it then. Will any letter confirming my order be sent to the new property? I'm guessing it's all done via email?
Browsing the Web it seems most people get an install date/migration date of/to fttc get a date 1 month+, if all goes well I haven't too bad getting one within 3 weeks, that is if I get a booking on the chosen dates.
I'll PM you with my current address now Matt.
Thanks!
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Could someone check my order is lrogressing ok?

Got it, cheers - the router's ordered for you to the address you gave me, should be with you in a couple of days. Hope our provisioning team come back to you soon Smiley
gamehungry
Grafter
Posts: 38
Registered: 25-02-2013

Re: Could someone check my order is lrogressing ok?

Brilliant, thanks for that. I hope so too, I'm eager to hear everything is on track. I'll update this thread later.
Regards,
gamehungry
gamehungry
Grafter
Posts: 38
Registered: 25-02-2013

Re: Could someone check my order is lrogressing ok?

Btw, could I ask what time the provisioning are operating to? So I know if I won't hear from them today if it passes that time.
Thanks!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Could someone check my order is lrogressing ok?

Hi,
Our Provisioning Team will be here until 9pm tonight Smiley
Chris Pettitt
Cloud Environments Engineer
gamehungry
Grafter
Posts: 38
Registered: 25-02-2013

Re: Could someone check my order is lrogressing ok?

Still time to hear from them today then, as you can probably tell I'm eager!
Thanks!
gamehungry
Grafter
Posts: 38
Registered: 25-02-2013

Re: Could someone check my order is lrogressing ok?

Hi guys,
No update last night & so far no update this morning? Can I be sure of hearing from the provisioning team & receiving confirmation of my booking today? Seems to be taking a while to be picked up, I ordered on Saturday!
Regards,
gamehungry
gamehungry
Grafter
Posts: 38
Registered: 25-02-2013

Re: Could someone check my order is lrogressing ok?

Never mind. I've just received a txt confirming my booking, there is however a problem! It's been booked for the 13/03/13 but we don't move into the property until the 18/03/13, not much use then. I'll give the number provided in the txt & see what's what.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Could someone check my order is lrogressing ok?

Hi,
I'm giving one of my colleagues in the provisioning team a nudge to try and get this moved along for you and to see if we can get that date changed. Would the 18th be suitable?
Chris Pettitt
Cloud Environments Engineer
gamehungry
Grafter
Posts: 38
Registered: 25-02-2013

Re: Could someone check my order is lrogressing ok?

The 18th would be suitable as long it's an afternoon booking, thank you! If the 18th isn't available anytime on the 19th would also be suitable.  You'll save me a phone call. Will I get confirmation of the change? Thank you very much.
Highlighted
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Could someone check my order is lrogressing ok?

Yep. It's likely that the amendment will be made tomorrow. I'll pop a note on the ticket to get it changed as you requested. We'll send you another text once it's confirmed.
Chris Pettitt
Cloud Environments Engineer
gamehungry
Grafter
Posts: 38
Registered: 25-02-2013

Re: Could someone check my order is lrogressing ok?

That's brilliant, thank you for the assistance. I'll update this thread again tomorrow should I not hear anything.
Thanks.
gamehungry
gamehungry
Grafter
Posts: 38
Registered: 25-02-2013

Re: Could someone check my order is lrogressing ok?

Hi,
Just checking in to make sure the date for my simultaneous phone & fibre broadband order is adameded as requested. I'm yet to hear anything.
Regards,
gamehungry