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Could a member of staff please contact me RE: Contract End Date

FIXED
jim1985
Grafter
Posts: 35
Thanks: 1
Registered: 28-04-2015

Could a member of staff please contact me RE: Contract End Date

Hi there,

 

I would like to know when my Plus Net contract end date is.

 

I am a business customer currently on the FTTP Trial provided by Plus Net, however my circumstances have recently changed and ideally I now require more bandwidth.

Unfortunately, 80 / 20 is the fastest service that Plus Net provide on the FTTP Trial so I may have to switch to a different provider. But I would like to know whether I am still in contract with Plus Net and if so what early cancellation charges I would be looking at if I were to switch to another provider at this stage.

 

 

Cheers,

Jim

5 REPLIES
Community Veteran
Posts: 3,475
Thanks: 348
Fixes: 4
Registered: 05-04-2007

Re: Could a member of staff please contact me RE: Contract End Date

Fix

Jim,

You're best off when asking account specific is to raise a support question.

A member of staff may reply, but it'll be on your account. These kind of questions are better kept off a public forum. Just to be careful really. 

jim1985
Grafter
Posts: 35
Thanks: 1
Registered: 28-04-2015

Re: Could a member of staff please contact me RE: Contract End Date

Thank you for your reply.

 

I thought this may be the case but I couldn't see anywhere to raise a support question (and I'm supposed to be an IT Expert Cheesy )

 

Any clue on where I go to raise a question? I'm probably just being blind, lol

jim1985
Grafter
Posts: 35
Thanks: 1
Registered: 28-04-2015

Re: Could a member of staff please contact me RE: Contract End Date

Ah ha, nevermind. I think I may have just discovered how to open a support ticket Thumbs Up

 

 

Ticket ID: 175821432

Superuser
Superuser
Posts: 11,872
Thanks: 3,237
Fixes: 22
Registered: 22-08-2007

Re: Could a member of staff please contact me RE: Contract End Date

Indeed - the ticket system is still available to business users.

Given the fibre technology is what it is, higher speed ought simply to be a matter of changing the line configuration. What is offered is a marketing not technical decision. Guess that you must have been on the trial for a long time as the trial is no longer available to new business users.
Plusnet Help Team
Plusnet Help Team
Posts: 5,410
Thanks: 503
Fixes: 187
Registered: 01-01-2012

Re: Could a member of staff please contact me RE: Contract End Date

Hi there.

I can see we've updated your ticket earlier today.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team