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Could I get an explanation of my bill please

Beachy1
Dabbler
Posts: 12
Registered: ‎11-03-2017

Could I get an explanation of my bill please

Hi
My previous contract with plusnet ended in March. This meant the end of the 12 month introductory offer.
However when I received an email about the price increase there was another special offer if I joined a 18 month contract.
The new contract was 19 April and new lower price of 24.99
However today I got email notification that £37.98 will be taken from my account.
I looked at my plusnet account on line and it seems I’m still on the d contract
Yet I have email verification that I sign up for new contract
Any help I can get please to understand
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 549
Thanks: 132
Fixes: 27
Registered: ‎26-03-2018

Re: Could I get an explanation of my bill please

Hi @Beachy1

 

Really sorry this confused you.

 

I have looked at your account and rectified the issue so that your bill now comes to the correct amount each month. 

Please click here to view the open ticket on your account explaining this. 

 

Kind Regards

Alisdair.

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team