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Could I get an explanation of my bill please
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Could I get an explanation of my bill please
08-05-2018 1:24 PM
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Hi
My previous contract with plusnet ended in March. This meant the end of the 12 month introductory offer.
However when I received an email about the price increase there was another special offer if I joined a 18 month contract.
The new contract was 19 April and new lower price of 24.99
However today I got email notification that £37.98 will be taken from my account.
I looked at my plusnet account on line and it seems I’m still on the d contract
Yet I have email verification that I sign up for new contract
Any help I can get please to understand
My previous contract with plusnet ended in March. This meant the end of the 12 month introductory offer.
However when I received an email about the price increase there was another special offer if I joined a 18 month contract.
The new contract was 19 April and new lower price of 24.99
However today I got email notification that £37.98 will be taken from my account.
I looked at my plusnet account on line and it seems I’m still on the d contract
Yet I have email verification that I sign up for new contract
Any help I can get please to understand
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Re: Could I get an explanation of my bill please
10-05-2018 10:14 AM
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