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Cost to terminate

Posts: 6
Registered: ‎19-10-2021

Cost to terminate

Hi, please can somebody help, I'd like to terminate my contract early and would like to know the cost, thanks
Community Veteran
Posts: 3,545
Thanks: 1,051
Fixes: 76
Registered: ‎13-08-2015

Re: Cost to terminate

Have you not asked this earlier in the year?

Did you ever sort out your internal environment or get the router updated?

Posts: 16,565
Thanks: 5,206
Fixes: 244
Registered: ‎24-02-2012

Re: Cost to terminate

Plusnet Help Team
Plusnet Help Team
Posts: 1,448
Thanks: 533
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Registered: ‎27-11-2020

Re: Cost to terminate

Hey there @Jbear1234 sorry to hear you are thinking of cancelling. What's the reason if you don't mind me asking? I can get the Customer Option Team to give you a call as they are the only one's who can give you the Early Termination Charges.

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 Will Cutforth
 Plusnet Help Team
Posts: 22,718
Thanks: 9,445
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Registered: ‎22-08-2007

Re: Cost to terminate

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

  • 0800 013 2632 (from within the UK)
  • +44 330 123 9197 (from abroad)
  • Available...
    • 8am - 8pm Monday to Friday
    • 9am - 7pm Saturday
    • 9am - 6pm Sunday


Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.