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Cost of FTTC

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trymyluck
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Cost of FTTC

I have been with Plusnet for a number of years and have no complaints so far.  I pay for FTTC and Anytime calls.  Up to now I have been paying for line rental on an annual basis and therefore making a saving.  Plusnet no longer provide this discount and I now pay full line rental monthly (£19.99) plus a monthly FTTC reduced charge of £9.  Anytime calls cost £9 p.m.

Putting Anytime call costs to one side, I therefore now pay £28.99.p.m for Broadband but notice that I can get pretty much the equivalent from other suppliers such as NOW for approx. £24.00  p.m.  Are Plusnet prices now becoming among the more expensive for Broadband services? 

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Baldrick1
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Re: Cost of FTTC

@trymyluck 

What you do when you recontract is to ring the Plusnet Customer Options team then select 'I'm thinking of leaving' option. This line will generally be answered quite quickly. There quote the NOW TV price and assuming it's the same speed service ask for a price match. Like so many outfits, ranging from Insurance to ISPs, if you don't ask you don't get.

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dvorak
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Re: Cost of FTTC


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This topic has been moved from Chat to My Account/ Billing 

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dvorak
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Re: Cost of FTTC

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
0800 013 2632

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Gandalf
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Re: Cost of FTTC

Thanks for your post @trymyluck 

I'd second the above advice in calling our customer options team on 0800 013 2632 (within the last 3 months of your contract). If you call with some quotes in mind you've got from other providers, we may be able to price match or at the very least I'm sure/hopeful we'll be able to tempt you with a good deal to stay with us Smiley

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trymyluck
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Re: Cost of FTTC

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Thanks Baldrick1.  I made a couple of calls to Plusnet.  In the first one I was reminded, which I had forgotten, that I was in the middle of an 18 month contract so nothing could be done.  I then found the email regarding the contract and saw that I might be able to claim a small (£1 p.m) reduction in line rental,  so I rang another Plusnet number.  This time I was told that, as I regularly paid line rental annually, I would be given a £2.50 p.m reduction.  This was an offer which I was pleased to accept.

Gandalf
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Re: Cost of FTTC

Thanks for the post back @trymyluck 

Awesome, I'm glad to see we were able to bring your costs down.

Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
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