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Correcting incorrect home address details in Openreach database

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peteaufc
Newbie
Posts: 1
Registered: 2 weeks ago

Correcting incorrect home address details in Openreach database

Hi,

I have been unable to sign up for a broadband deal online as I have been advised that the openreach database is incorrectly entered for my property.

The street name for my address has been entered in the "house name" field instead of the "street name" field. This means that I need to enter the address manually by taking it out of "house name" and re- entering it as street name. Although that lets me proceed at that point, it causes issues later in the order.

Also, instead of the "house number" field being entered, it has been entered in the "Flat number" field.

How can I get openreach to update my address details in their database? Can I do this myself or do BT need to contact them with this request?

Thanks for any help that can be offered - this caused me a frustrating time last night! :-(

Cheers,
Pete
2 REPLIES
Superuser
Superuser
Posts: 11,341
Thanks: 2,761
Fixes: 22
Registered: 22-08-2007

Re: Correcting incorrect home address details in Openreach database

Plusnet Help Team
Plusnet Help Team
Posts: 6,860
Thanks: 1,948
Fixes: 348
Registered: 21-04-2017

Re: Correcting incorrect home address details in Openreach database

Hi Pete.

I'm sorry to hear you're having problems signing up.

Unfortunately it'll fall to the current provider of the property to request Openreach to update their records. They should be able to request this by e-mailing the OpenReach Data Integrity (ORDI) robot.

With that said if you can send me a PM with your full address I'll see if I can think of a workaround.

Cheers

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team