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Correcting address on Openreach database

jimandjanette
Newbie
Posts: 2
Registered: 14-12-2017

Correcting address on Openreach database

Switching from Sky to John Lewis. got a call from Plusnet to say OpenReach ORDI Request was needed and to contact Sky. Frustrating few calls with Sky. They eventually decided it was down to plusnet.

Others seem to have got fixed on here. Anyone able to help?

Thanks

Tags (1)
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,219
Thanks: 1,674
Fixes: 319
Registered: 21-04-2017

Re: Correcting address on Openreach database

Hi there.

It sounds like there's a records issue on the Openreach systems, which is preventing your new provider from taking over the service from your current provider. It'd ultimately be down to your current provider to correct this.

 

The way they should be able to do that is by sending an e-mail to the OpenReach Data Integrity (ORDI) robot.

 

In these situations, the gaining (new) provider would be unable to progress this as it's the responsibility of the current provider of the line to keep the records up to date.

 

I'm sorry that we can't be of more help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jimandjanette
Newbie
Posts: 2
Registered: 14-12-2017

Re: Correcting address on Openreach database

Thanks for the reply.  Sky say they've sent the ORDI request but it was rejected.

Plusnet Help Team
Plusnet Help Team
Posts: 6,219
Thanks: 1,674
Fixes: 319
Registered: 21-04-2017

Re: Correcting address on Openreach database

There isn't much that the new/gaining provider can do I'm afraid.

Address records can only be updated by the current provider of the line.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team