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Correcting address on Openreach database

nichollelyle
Newbie
Posts: 2
Registered: 23-10-2017

Correcting address on Openreach database

Switching from Sky. Had a text from plusnet to say OpenReach ORDI Request was needed and to contact Sky. Frustrating few calls with Sky. They eventually decided it was down to plusnet.

Others seem to have got fixed on here. Anyone able to help?

Thanks
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Correcting address on Openreach database

Hi there, 

 

I've flagged this up with the right team so I'll make sure we pick this up today for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
nichollelyle
Newbie
Posts: 2
Registered: 23-10-2017

Re: Correcting address on Openreach database

Amazing. Thank you

Plusnet Help Team
Plusnet Help Team
Posts: 4,906
Thanks: 1,069
Fixes: 238
Registered: 21-04-2017

Re: Correcting address on Openreach database

No problems. It looks like the problem is with porting your telephone number from your previous provider. I'm getting this investigated by Openreach. I'll be back in touch as soon as we have more info.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team