Correcting address on Openreach database
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Re: Correcting address on Openreach database
12-06-2018 1:34 PM
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Recently joined Plusnet and we had issues with address mismatch due to old house name still in BT system. Can you please help us rectify?
Re: Correcting address on Openreach database
12-06-2018 2:17 PM
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Re: Correcting address on Openreach database
12-06-2018 2:57 PM
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I checked BT’s Openreach and they still list our old house name, we had to frig the system when we joined you then changed it to correct one with Plusnet recently. However can you help us update the BT one like you have for others?
Re: Correcting address on Openreach database
12-06-2018 3:55 PM
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Hi there.
We've raised a request to the OpenReach Data Integrity (ORDI) robot to update the records of your line.
These type of requests are usually resolved within 3-5 working days.
Let us know how your address looks afterwards.
Re: Correcting address on Openreach database
12-06-2018 8:22 PM
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Re: Correcting address on Openreach database
10-07-2018 5:42 PM
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No problems @Plharv
I can confirm that your address is now correct on the Openreach systems.
Let us know if you have any further queries or issues.
Re: Correcting address on Openreach database
08-10-2018 2:19 PM
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How can I update my address with Openreach?
Re: Correcting address on Openreach database
08-10-2018 6:27 PM
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@tangerine If you can advise the exact issue we'll be able to point you in the right direction
Re: Correcting address on Openreach database
08-10-2018 6:52 PM
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Hi Matthew,
my address with openreach is not listed even though the Plusnet account address is correct.
So would like Plusnet to sent an request to the OpenReach Data Integrity [ORDI] Robot to update my address on their systems.
It's the same problem as this post:
https://community.plus.net/t5/My-Account-Billing/Openreach-is-not-listing-my-address/td-p/1469791
Thanks
Re: Correcting address on Openreach database
09-10-2018 1:55 PM
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Hello @tangerine
I have issued your request. You can view the ticket on your members by Clicking Here
Please let me know if there is anything further I can assist you with.
Re: Correcting address on Openreach database
09-10-2018 3:34 PM
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Hi,
Thanks Dumbledore,
Will let you know if it works out ok.
Re: Correcting address on Openreach database
09-10-2018 3:57 PM
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