Correcting address on Openreach database
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Correcting address on Openreach database
28-07-2017 12:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hope this is the correct place to post about this.
Openreach have the incorrect address listed on their database for my telephone line. The background to this is I had a fault earlier this year and the engineer went to the address on the OR database and not the house the telephone line goes to which caused some confusion and had to call me to ask where we were.
I contacted Plusnet chat about this problem, as I understand it is Plusnet who have to contact OR and request the changes. This was back in April and was told by the agent that they would email the faults team leader to get this updated with Openreach.
How long does it take for the changes to be made and the OR database to be corrected?
I ask as it seems it has not been changed.
I would be greatfull if one of the forum team could look into this for me.
Fixed! Go to the fix.
Re: Correcting address on Openreach database
28-07-2017 12:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, I assume you can't contact OpenReach directly.
As long as your address is correct on PlusNet's systems, I guess check your account settings - then I suppose it is only a matter they can correct.
Re: Correcting address on Openreach database
28-07-2017 4:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Inconsistent data on the BTOR / BTW is a significant problem and can cause MAJOR problems should you ever wish to change ISP. Getting the data changed can be both challenging and time consuming
Hopefully one of the helpful support team will be along soon to advise you of the best way to proceed.
M
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Correcting address on Openreach database
31-07-2017 8:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hopefully one of the support team look at this today.
Re: Correcting address on Openreach database
31-07-2017 6:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
Is the address listed in your account here correct?
If not, mind PMing me your correct address?
Cheers
Re: Correcting address on Openreach database
31-07-2017 6:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@dg06 wrote:
How long does it take for the changes to be made and the OR database to be corrected?
I ask as it seems it has not been changed.
Notes on your account suggest the OpenReach side/ORDI Request was done back in April and it usually takes around a week (1working day for the initial response and 4 working days to complete the request) to update.
I noticed that the ordering system was still showing an address different to your account, and this has now been corrected (Updating the address on the ordering system will only allow us to change the address to match openreach systems)
If the address on the page Anoush has linked to is incorrect, do let us know at your earliest convenience and we'll send off another ORDI request with the correct address.
Re: Correcting address on Openreach database
31-07-2017 10:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@HarryB wrote:
I noticed that the ordering system was still showing an address different to your account, and this has now been corrected (Updating the address on the ordering system will only allow us to change the address to match openreach systems)
This does sound a bit illogical @HarryB? If I understand correctly:
- the client knows that the BTOR database is showing an incorrect address
- the ordering system has an address that does not match the BTOR address (presumably the OP's correct address?)
- the ordering system will only allow a change to match the BTOR address
- So the system is now consistent but WRONG.
Hopefully the OP will not wish to migrate prior to this inconsistent address being fixed or predictable delays will occur.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Correcting address on Openreach database
01-08-2017 9:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@MauriceC wrote:
- the ordering system has an address that does not match the BTOR address (presumably the OP's correct address?)
- the ordering system will only allow a change to match the BTOR address
- So the system is now consistent but WRONG.
The account showed address A
The phone asset on our ordering system showed address B
I entered the NAD key for the address on the account (Address A), and it allowed it to be updated, indicating that the OR system has the same address we have on the account.
If an ORDI request had been sent off in the past (As stated on the account and my previous response) and corrected the OR system to match the Plusnet system, this would then need to be manually updated on the asset/ordering system.
I'm not sure which system you are saying is consistently wrong and until the OP advises if the address showing on their account is correct or incorrect, I wouldn't know if the address in the OR system and Plusnet system is wrong or right.
Re: Correcting address on Openreach database
01-08-2017 9:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
01-08-2017 9:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for confirming that @dg06.
As far as I can see all 3 of the systems should match up now and be correct
Apologies for any inconvenience this caused.
Re: Correcting address on Openreach database
01-08-2017 9:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@HarryB That's good to hear, just for clarity I have sent you a PM.
Re: Correcting address on Openreach database
01-08-2017 9:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @dg06
Following your PM, I've provided a more detailed response (Discussing specific addresses etc.) via your account here: https://www.plus.net/wizard/?p=view_question&id=154810592
I hope this helps.
Re: Correcting address on Openreach database
01-08-2017 10:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for clarifying and resolving this @HarryB
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Correcting address on Openreach database
01-08-2017 3:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@HarryB Thank you for your assistance and the detailed response you sent, hopefully there won't be any issues in the future now the address is correct.
Re: Correcting address on Openreach database
01-08-2017 7:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Correcting address on Openreach database