Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Correct cancellation date?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Correct cancellation date?
Correct cancellation date?
07-07-2015 10:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet have acknowledged my intention to leave on the 16/06.
My new supplier took over the line on the 30/06 and my cancellation date for Plusnet is now 07/07.
Is this correct and standard policy is it normally a week after activation?
I would have thought the plusnet service would stop on the 30/06 as I am now paying two suppliers for the same service.
Thanks
Chris
My new supplier took over the line on the 30/06 and my cancellation date for Plusnet is now 07/07.
Is this correct and standard policy is it normally a week after activation?
I would have thought the plusnet service would stop on the 30/06 as I am now paying two suppliers for the same service.
Thanks
Chris
Message 1 of 2
(588 Views)
1 REPLY 1
Re: Correct cancellation date?
07-07-2015 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can't answer the specific point but in general an account isn't closed until a few days after the move to pick up any phone charges as they don't come through immediately
The charges for line rental and broadband should stop on the day you leave with a pro-rata refund for the remainder of the billing month
The charges for line rental and broadband should stop on the day you leave with a pro-rata refund for the remainder of the billing month
Message 2 of 2
(278 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Correct cancellation date?