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Contracted ?

PitchBlack
Grafter
Posts: 301
Registered: 10-01-2014

Contracted ?

I switched to PN unlimited in December 2012, I haven't asked for a new contract so I am just wondering why it says this on the change products page,
"Plusnet Unlimited (Contracted)"
surely a 30 month contract doesn't exist.  Huh
7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Contracted ?

it is a bit of an oddity but the critical point is the cancellation charge which should say zero
PitchBlack
Grafter
Posts: 301
Registered: 10-01-2014

Re: Contracted ?

Thanks OJ where would I find the cancellation charge, or is this it ?
Cessation charge £30.00(upon cancellation)
Moderator
Moderator
Posts: 26,429
Thanks: 1,457
Fixes: 83
Registered: 14-04-2007

Re: Contracted ?

This is what mine looks like and I'm assured that I'm not contracted...attached screen-shot.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Contracted ?

This is from mine - note the comment about written off is because I started a new contract
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Contracted ?

The (Contracted) reference is not an indication of whether you are still in contract but is a reference to your original account type.  When you joined PN had two products, Contracted and Uncontracted.  The latter had 30 day terms and cost more than the former which had a minimum of 12+ months.
The £30 charge showing is the cease charge if you choose to completely cancel your service without migrating elsewhere.
Plusnet Help Team
Plusnet Help Team
Posts: 5,334
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Contracted ?

When customers sign up on the contracted option the product name will show as Plusnet Unlimited(Contracted) even after the contract has expired.
I can confirm the OP isn't on a contract at the moment.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
PitchBlack
Grafter
Posts: 301
Registered: 10-01-2014

Re: Contracted ?

Thanks for all your input, its good to know I am free to leave without penalty if I chose. 17 years with this lot and not so much as a "thank you for you custom" card,  Wink instead just another kick in the teeth.