Contract ?

[#1]

Hi and this is going to sound really silly - but how/where can I find out if I'm on a contract or not?

[#2 · Accepted solution]

Login to your account, click on Go to Manage Account, then Account Details, and Account Summary

On the row for your Broadband product, in the Cost column it should show £xx.xx (upon cancellation)

The cost figure will reduce every month by the monthly cancellation fee, and will be zero when your contracted period has ended

[#3]

Not sure if it has updated or not, I just came off webchat after negotiating a new contract. Can you tell me if I can get an email giving the prices for the new contract? I just got an email saying its to confirm my new contract of 24 months but it doesn't say how much I'm paying. I don't have a copy of the total anywhere so how can I prove what was said in web chat? TY!

[#4]

Bit late now, but when in CHAT there's an option to have a transcript of conversation e mailed to you.

[#5]

Drat, I didn't see that Gel xx