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Contract start end dates where?????

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sjosz
Newbie
Posts: 3
Registered: ‎18-08-2018

Contract start end dates where?????

Hi, I want to find out the date that my contract starts and ends. I can't find a written contract anywhere either in the communication Plusnet sent to me through the post or on my online account.

I have a Broadband account with Plusnet and Line Rental one too. They emailed to say when the line rental contract is coming to an end but I can't find any information about the Broadband. They were both 12 month contracts and I took them out at the same time so can I assume they start and end on the same day?

It seems strange that such a straightforward piece of information should be so difficult to track down. Knowing me it is right under my nose! If anyone can point me in the right direction I'd be hugely grateful.

Thanks!

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Plusnet Alumni (retired) OllieC
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Contract start end dates where?????

Thank you for getting in touch @sjosz .

 

I'm really sorry that you haven't been able to find your start and end date.

 

I have provided a full update here

 

Thank you.