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Contract renewed but no discount applied

aasiahaider84
Interested
Posts: 1
Registered: ‎13-06-2021

Contract renewed but no discount applied

Hi,
I renewed the Broadband contract months before but until today the promised discount at the renewal is not applied to the billing.

As a result, I have been overcharged for months, please can you help.

Many thanks

 

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,913
Thanks: 9,536
Fixes: 1,512
Registered: ‎21-04-2017

Re: Contract renewed but no discount applied

Thanks for your post @aasiahaider84 and welcome to our Community Forums

I'm sorry to see your discounts haven't been applied. From what I can see your new contract was stuck but I've fixed this for you now and I've refunded the overcharges. I've also emailed you under the ticket ref 215169969 with more information.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet