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Contract renewal

Posts: 34
Thanks: 2
Registered: ‎21-08-2007

Contract renewal


I renewed my contract on Thursday 6th February 2020 for a new lower overall amount but am still receiving invoices for the the previous rates. Ticket 198731703 refers.  I had assumed that this would settle down but my latest bill is still incorrect and refers to the old contract prices.

I do appreciate that things are somewhat difficult atm but I would appreciate it some could implement to the new contract and provide the appropriate refund for the overpaid amounts.

Many thanks