cancel
Showing results for 
Search instead for 
Did you mean: 

Contract renewal

Highlighted
Dabbler
Posts: 11
Registered: ‎15-01-2016

Contract renewal

My contract is up for renewal and I have a "Special Offer" in my account which I want to take up but upon going through the links it just takes me around in circles. I have spoken to someone in "support" and they say my offer doesn't exist? How can I get this resolved?

 

Ian

3 REPLIES 3
Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Contract renewal

Hello @iannewson I am sorry to hear you are having difficulties signing up for a new offer.

 

Can you send us a screenshot of the offer that you have?

 

We will look into this further and see what we can do.

 

Many thanks.

Highlighted
Dabbler
Posts: 11
Registered: ‎15-01-2016

Re: Contract renewal

Thanks @Dumbledore here is the screenshot.
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 15,068
Thanks: 428
Fixes: 123
Registered: ‎27-04-2007

Re: Contract renewal

Thanks a lot Ian, that does seem fine. Have you tried deleting your browser's cookies and temporary internet files to see if that helps? 

 

If that doesn't help let me know and I can have a word with sales, confirm that deal and get someone to give you a call to go through the lineup. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team