Contract renewal

[#1]

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@Jonpe wrote:
I think they are only available weekdays (or Monday to Saturday).

Just to confirm, the Customer Options Team have the following opening hours:

Monday - Friday 8am-8pm.

Saturday 9am-7pm.

Sunday 9am-6pm.

[#2]

If you could do that who would subsidise the new customers?

[#3]

@billnotben - If that's a response to:

 Rodgerq wrote:
Just wondering if it's possible to renew my contract and go back onto a deal.

We do often provide deals to existing customers taking out a new contract for phone and broadband

[#4]

Not at new customer prices.

[#5]

I've seen many deals in the past that result in a greater saving due to the contract being longer, even over the same period of time.

Ultimately deals change all the time.

[#6]

Yes I had a good deal in the PAST.

Plusnet had a lot of good things and deals in the PAST.

[#7]

We are in a very competitive world and whilst attracting new customers is essential to any business so is looking after your existing customers. When my contract comes up for renewal I am not prepared to pay any more than a new customer would and will move to another supplier if there is a better offer.