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Contract renewal

Rodgerq
Hooked
Posts: 5
Registered: 07-01-2017

Contract renewal

Just wondering if it's possible to renew my contract and go back onto a deal. I'm happy with the service but I'm currently pAying much more than what I would be if I was a new custoner on the same package.

Is it possible to renew and take the deal that's on just now?

Cheers
21 REPLIES
RealAleMadrid
Seasoned Pro
Posts: 649
Thanks: 239
Fixes: 10
Registered: 07-07-2009

Re: Contract renewal

In a word. No! But you could try the customer options team and say you are thinking of leaving and see what they can offer. It is unlikely to be as good as the new customer offers.

Rodgerq
Hooked
Posts: 5
Registered: 07-01-2017

Re: Contract renewal

Well to be honest, I would consider leaving. There are other fibre providers out there but as I say, I'm happy with plusnet service and, as a loyal customer, would rather just be allowed to get the same lower price as a new customer.
Community Veteran
Posts: 1,233
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: Contract renewal

You are free to leave at any time...................but it won't be FREE!!Sad

RJM
Rising Star
Posts: 165
Thanks: 15
Registered: 28-01-2013

Re: Contract renewal

I rang customer options and they offered me the same price that I have been paying over the last two years.

The problem for me was they wanted a two year commitment and only wanted a 12 month renewable contract so, I am leaving.

It is shame as Plusnet have always been excellent.

Rodgerq
Hooked
Posts: 5
Registered: 07-01-2017

Re: Contract renewal

Who are you choosing to supply your broadband in the future?
Mayfly
Aspiring Pro
Posts: 1,101
Thanks: 74
Fixes: 1
Registered: 04-06-2009

Re: Contract renewal

PN have always done well for me on retention deals. They may not look the same as a new customer offer but when totalled up over the contract period they haven't actually cost much more at all. I admit they have always been a 2 deal but if they hike their prices you can leave FOC anyway, so suit me. The only thing I need to take into account is if I pay line rental up front, because of course then you lose it if you leave early but that's why I brought both my LRS and Fibre contract into line for the summer, as inherently over the last few years that is when PN have announced their price rises.

RJM
Rising Star
Posts: 165
Thanks: 15
Registered: 28-01-2013

Re: Contract renewal

@Rodgerq

 

John Lewis - so, not going far as it is operated by Plusnet.

Rodgerq
Hooked
Posts: 5
Registered: 07-01-2017

Re: Contract renewal

Cool, I'll take a look cheers
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Contract renewal

You must have got a rotten offer then as for new customers Plusnet is £6.50 per month cheaper for 80/20 fibre unless you are on standard ADSL then I can understand it as the offer prices are the same but if the 12 month contract is the deal breaker I am surprised that they were so inflexible

RJM
Rising Star
Posts: 165
Thanks: 15
Registered: 28-01-2013

Re: Contract renewal

I am on fibre - and, no they would not budge on the contract length.

The price was acceptable - nowhere near as new customers' receive though.

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 533
Thanks: 54
Fixes: 18
Registered: 02-03-2015

Re: Contract renewal

Hi @Rodgerq,

What were you offered by our customer options team when you contacted them and what product are you currently on at the moment?

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Rodgerq
Hooked
Posts: 5
Registered: 07-01-2017

Re: Contract renewal

Hi,

I haven't even called up to ask yet to be honeat. I thought I would ask on here first and see if anyone else had any experience of an existing customer renewing a fixed term and getting a deal.

Thanks
idonno
Rising Star
Posts: 112
Thanks: 11
Registered: 22-10-2015

Re: Contract renewal

Seems mine is coming up for renewal too. Had a text saying so. I really cannot complain too much about the service (even the few times I've used CS, I wouldn't say it was the worse I've come across). But there doesn't seem to be much info as to what will actually happen. I see the current deals are certainly less than I pay now.

Maybe it would help if I knew exactly what date my contract finished. It would be even better if there was some automated process. i.e. Thinking of renewing? Click this button.... Plusnet will renew for 12/18/24 months at whatever price offered. Agree or refuse. Couldn't be any easier. Will I still be here in a month's time, who knows!

 

All I know is that there won't be much point phoning me while I'm at work (high noise levels).

Jonpe
All Star
Posts: 1,558
Thanks: 409
Fixes: 3
Registered: 05-09-2016

Re: Contract renewal

The quickest way to find out when your contract ends is probably to call the number for "I'm thinking of leaving":

0800 013 2632 (Selecting option 1 then option 2) but I think they are only available weekdays (or Monday to Saturday).  While you are there they'll also let you know what deal(s) they are prepared to offer you.