Received an email inviting me to renew with a special fibre offer. Went through the whole process online and accepted the offer. Final screen said, "Something Seems To Have Gone Wrong" so I assumed renewal didn't work. Came to the forum to see if anyone else had the same problem. Then laptop beeped and an email arrived confirming the new contract. So I assume that it has actually gone through.
The online process needs to be reviewed to see why this has happened. The error message needs to be meaningful so that customers can take appropriate action. I don't want to have to phone a call centre to complete a transaction that I was invited to do online. Left frustrated and annoyed by this.