Contract renewal is stuck - now been over-charged as a result

[#1]

Hi,

I requested a contract renewal over a week ago, and this now seems 'stuck' in the system: It hasn't updated, and the web page says "Account change in progress" so I can't change anything.

This now means I have been charged the out-of-contract rate within the last few days.

Please can this be fixed, and my account refunded for the difference due to this not being actioned on the plus.net side.

Thank you!

[#2 · Accepted solution]

Hi there,

Sorry to see what has happened.

I've sorted this now and sent you a refund (You'll get a separate email with more details)

If there's any further issues, please let us know. 

[#3]

Thanks for your help!