Contract renewal gone wrong

[#1]

can you help?

I renewed my contract last month after recieving an email from plusnet but it has not happened.

my price should have gone down from from £42.99 to £37.99 and my speed gone from unlimited fibre to unlimited fibre extra but this has not happened.

In my account it lists my services as

Unlimited UK & Mobile Call

Line Rental

Unlimited Fibre

but my contract services as

Fixed price - Unlimited Fibre Extra

phone plusnet last week and told this would be sorted but nothing changed, can someone help?

[#2]

Hey @machico,

Thanks for reaching out to us here.

I'm sorry you are having trouble with your latest invoices despite agreeing a specific price with us on upgrade. Please accept my sincerest apologies for the frustration caused.

I've checked over the account and provided a more detailed response here.

Thanks.