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Contract renewal for existing cutomer

Biscuithead
Newbie
Posts: 4
Registered: 05-10-2013

Contract renewal for existing cutomer

i was getting a £8 discount off unlimited broadband and when i phoned to renew contract today i can only get £3 off, but if stopped phone line and broadband then signed up as new customer it would be cheaper for me, why is there no decent offers for current members?
7 REPLIES
dbmab2
Newbie
Posts: 8
Registered: 08-02-2014

Re: Contract renewal for existing cutomer

This is a brilliant question and i dont think Plusnet will respond to it, as all service providers wether it be ISPs or the insurance companys only seem to want to encourage new customers and there does not appear to be any incentive in place to retain the loyal existing ones, so every 12months or so we have the hassle of moving on or pay an inflated price or go to the competition for the best deal available.  I must admit it does p you off when you see the same service advertised at a much reduced price to newcomers and you have been there for 4 years and they want more from you than the advertised current deal price...
VileReynard
Seasoned Pro
Posts: 10,983
Thanks: 265
Fixes: 11
Registered: 01-09-2007

Re: Contract renewal for existing cutomer

Although basic internet prices seem to have stopped falling,
(with the exception of temporary special offers).
So I'm staying on unlimited fibre for the foreseeable future (£21 per month).

Superuser
Superuser
Posts: 12,582
Thanks: 3,854
Fixes: 25
Registered: 22-08-2007

Re: Contract renewal for existing cutomer

Quote from: dbmab2
... so every 12months or so we have the hassle of moving on or pay an inflated price or go to the competition for the best deal available.

Or in the case of PlusNET just ring the Customer Options Team (COT) and see what deal you can get on a new contract, as opposed to rolling over to a pay by the monthly based service.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Contract renewal for existing cutomer

Hi Biscuithead,
As Oldjim Townman has stated - I'd advise giving our Customer Options team a call to see if there's a deal that they can offer you as they would be the best ones to speak to regarding re-contracting.
Whoops! Sorry about that! I must've confused this thread with another where Oldjim had mentioned the same!
petecov44
Grafter
Posts: 576
Registered: 29-05-2014

Re: Contract renewal for existing cutomer

I never saw Jim say a word.. unless I am missing a few posts?
To the OP.. Yes they are now doing 6 months @ £9,99 for new customers BUT look at the small print. The line rental goes up to £15 something also. Where as staying where I am means I pay £19,99 yes but my rental stays at £14.50. to me that IS looking after the existing customers.
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Contract renewal for existing cutomer

Quote from: petecov44
I never saw Jim say a word.. unless I am missing a few posts?
Puzzled me as well  Grin
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Contract renewal for existing cutomer

Quote from: petecov44
Yes they are now doing 6 months @ £9,99 for new customers BUT look at the small print. The line rental goes up to £15 something also. Where as staying where I am means I pay £19,99 yes but my rental stays at £14.50. to me that IS looking after the existing customers.

Really?  The current offer is £9.99 for 6 months, followed by 12 months @ £19.99  Line rental is £14.50/month (It doesn't go up until tomorrow and wouldn't apply to a signup today)  Total cost for 18 months £560.82.  Assuming this offer is maintained tomorrow, 6*9.99+12*19.99+18*15.95 = £586.92 / 18 months
You're paying £19.99 + £14.50 per month so your bill for 18 months is  £620.82
Doesn't look like they're looking after existing customers to me...
Wouldn't it be good if a vendor of 'good, honest broadband' were to buck the trend encourage retaining customers by offering loyalty discounts rather than follow the pack and encourage churn?