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Contract problems

TCP_IP
Newbie
Posts: 3
Registered: ‎27-03-2020

Contract problems

I have been a happy PlusNet customer for over 2 years. 

In the last month we were notified that FTTP would be available, I therefore decided to switch to the new ISP to benefit from the new speeds, currently on ADSL2+.

I was due to have FTTP installed yesterday but due to COVID-19 the install we rightly cancelled. This has left me without a broadband connection as PlusNet correctly cancelled my old account as well.

I have now taken out a new contract with Plusnet and need this activated asap, how long will this take? Hopefully all my previous details can be ported over to the new account quickly.

I'm WFH so need something sorted. 

Thanks in advance.

 

 

 

 

3 REPLIES 3
TCP_IP
Newbie
Posts: 3
Registered: ‎27-03-2020

Re: Contract problems

Now activated. Thank you so much!!
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,140
Thanks: 995
Fixes: 403
Registered: ‎01-01-2012

Re: Contract problems

Glad to hear it's sorted @TCP_IP

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
TCP_IP
Newbie
Posts: 3
Registered: ‎27-03-2020

Re: Contract problems

Just received 2 emails today.

1. There's been a problem with processing your broadband order.

2. We're sorry to hear you're moving your broadband service

I’m concerned as I’m currently connected and I certainly do not want to move my broadband service.

Really need some reassurance my account is ok. I am wfh and cannot be without my connection.

Thanks in advance