Contract problems
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Contract problems
27-03-2020 2:25 AM
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I have been a happy PlusNet customer for over 2 years.
In the last month we were notified that FTTP would be available, I therefore decided to switch to the new ISP to benefit from the new speeds, currently on ADSL2+.
I was due to have FTTP installed yesterday but due to COVID-19 the install we rightly cancelled. This has left me without a broadband connection as PlusNet correctly cancelled my old account as well.
I have now taken out a new contract with Plusnet and need this activated asap, how long will this take? Hopefully all my previous details can be ported over to the new account quickly.
I'm WFH so need something sorted.
Thanks in advance.
Re: Contract problems
27-03-2020 10:28 AM
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Re: Contract problems
27-03-2020 6:10 PM
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Glad to hear it's sorted @TCP_IP
Let us know if there's anything else we can help with
Re: Contract problems
01-04-2020 4:32 PM
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1. There's been a problem with processing your broadband order.
2. We're sorry to hear you're moving your broadband service
I’m concerned as I’m currently connected and I certainly do not want to move my broadband service.
Really need some reassurance my account is ok. I am wfh and cannot be without my connection.
Thanks in advance
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