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Contract length

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Grafter
Posts: 617
Registered: 08-11-2008

Contract length

Can I check how long I have left on my BB contract? I have been to the members centre and can only see that I am "contracted".
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Contract length

the only way you can do it is to go to https://portal.plus.net/my.html?s=0&action=account_summary and look at the start date if you can remember the contract length or the amount to cancel if you can't and work it out from the cancellation charges
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Grafter
Posts: 617
Registered: 08-11-2008

Re: Contract length

This is what it says:
Date Order Number Product Cost Order Status Other Links
30/12/2012 xxxxxxxxxx Plusnet Unlimited £9.99(monthly) Complete


02/10/2009 - Deferred Setup £0.00(upon cancellation) Expired -
02/01/2013 - Unlimited £0(upon cancellation) Written Off -
04/11/2013 - Unlimited £0(upon cancellation) Written Off -
04/11/2013 - Unlimited £16.50(upon cancellation) Complete -
- - Cessation charge £30.00(upon cancellation) Activated
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Contract length

So it looks as though the contract runs out on the 4th Nov 2014
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Grafter
Posts: 617
Registered: 08-11-2008

Re: Contract length

Thanks Jim.  Wink
I will raise a ticket and wait for an answer  Cool
edit: Current time for response 44 hours 34 minutes 46 seconds   - clock is ticking
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Grafter
Posts: 617
Registered: 08-11-2008

Re: Contract length

62 hours later & still waiting  Sad
Anonymous
Not applicable

Re: Contract length

I've been waiting 64 hours for a reply to what I thought was a simple question about my account... And I notice that the average closure time here: http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats hasn't been updated since Monday morning.
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Grafter
Posts: 617
Registered: 08-11-2008

Re: Contract length

Now 72 hours and counting  Cry
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Grafter
Posts: 617
Registered: 08-11-2008

Re: Contract length

Quote from: Oldjim
So it looks as though the contract runs out on the 4th Nov 2014

You  were right Jim, only took you a couple of hours against PN Supports 4 days!!!!