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Contract length
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- Re: Contract length
Contract length
12-08-2014 1:11 PM
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Can I check how long I have left on my BB contract? I have been to the members centre and can only see that I am "contracted".
Message 1 of 9
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Re: Contract length
12-08-2014 1:14 PM
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the only way you can do it is to go to https://portal.plus.net/my.html?s=0&action=account_summary and look at the start date if you can remember the contract length or the amount to cancel if you can't and work it out from the cancellation charges
Message 2 of 9
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Re: Contract length
12-08-2014 3:26 PM
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This is what it says:
Date Order Number Product Cost Order Status Other Links
30/12/2012 xxxxxxxxxx Plusnet Unlimited £9.99(monthly) Complete
02/10/2009 - Deferred Setup £0.00(upon cancellation) Expired -
02/01/2013 - Unlimited £0(upon cancellation) Written Off -
04/11/2013 - Unlimited £0(upon cancellation) Written Off -
04/11/2013 - Unlimited £16.50(upon cancellation) Complete -
- - Cessation charge £30.00(upon cancellation) Activated
Date Order Number Product Cost Order Status Other Links
30/12/2012 xxxxxxxxxx Plusnet Unlimited £9.99(monthly) Complete
02/10/2009 - Deferred Setup £0.00(upon cancellation) Expired -
02/01/2013 - Unlimited £0(upon cancellation) Written Off -
04/11/2013 - Unlimited £0(upon cancellation) Written Off -
04/11/2013 - Unlimited £16.50(upon cancellation) Complete -
- - Cessation charge £30.00(upon cancellation) Activated
Message 3 of 9
(679 Views)
Re: Contract length
12-08-2014 3:35 PM
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So it looks as though the contract runs out on the 4th Nov 2014
Message 4 of 9
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Re: Contract length
12-08-2014 4:39 PM
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Thanks Jim.
I will raise a ticket and wait for an answer
edit: Current time for response 44 hours 34 minutes 46 seconds - clock is ticking
I will raise a ticket and wait for an answer
edit: Current time for response 44 hours 34 minutes 46 seconds - clock is ticking
Message 5 of 9
(679 Views)
Re: Contract length
15-08-2014 8:36 AM
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62 hours later & still waiting
Message 6 of 9
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Not applicable
Re: Contract length
15-08-2014 9:20 AM
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I've been waiting 64 hours for a reply to what I thought was a simple question about my account... And I notice that the average closure time here: http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats hasn't been updated since Monday morning.
Message 7 of 9
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Re: Contract length
15-08-2014 6:49 PM
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Now 72 hours and counting
Message 8 of 9
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Re: Contract length
17-08-2014 8:13 AM
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Quote from: Oldjim So it looks as though the contract runs out on the 4th Nov 2014
You were right Jim, only took you a couple of hours against PN Supports 4 days!!!!
Message 9 of 9
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