We recently agreed to stay with plusnet worst days work we have ever done was offered a great deal with the post office and should have gone with them.
Phoned plusnet for cancellation as we had completed our contract got persuaded to stay as they would match the post office though the voucher offered by plusnet was less than post office thought why not save ourselves hassle.
Well it turns out we have been signed up for something we never wanted we asked for free evening and weekend calls and internet was told it came to £19 as the internet was free.
Well guess what never happened have been charged each time turns out its only line rental we would never have signed up for this we were leaving plusnet due to personal circumstances as we were paying £27 but at the end of our contract it was going up so doing the sensible thing and not paying more than we could afford we down sized the package.
We have this month been charged over £37 oh and guess what 4 calls which were under an hour on the weekend as we believed we had free evening and weekend calls came to over £20
Have contacted the support team no one got back to us it is us constantly ringing finally got to cancellations and were more or less told we were liars and this is after us coming to plusnet through recommendation and us recommending someone else.
So now we are trying to leave plusnet but it seems to get to hear a recording when you are offered your package takes 3 weeks oh and no one knows how long it takes to get the instant chat as well.
We just want to leave have had enough can someone help us
