Contract issue - Internet now not working

[#1]

Hi

We originally asked for our contract to end today however rang plusnet on 19th march to cancel the cancellation of the contract due to the coronavirus outbreak but we now have no internet. I have tried to ring plusnet but they don't seem to be taking any calls. We URGENTLY need the internet reinstated as we had asked for on 19th march.

Please can someone from plusnet get back to me ASAP

[#2]

Hi @mt123, I am really sorry for the delay in getting back to you and for what's occurred here.

I can see you've since spoke with our team and they are taking the necessary steps for you and is in hand as per the ticket here.

If you have any further queries in the meantime at all, please do just get back to us.