Contract finishing
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Contract finishing
23-06-2012 12:28 PM
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According to my account, my contract finishes on the 26th this Month, do i automatically go on to a monthly contract, or will i have to sign-up for another 12 Month contract?.
Thank in Advance.
Re: Contract finishing
23-06-2012 12:31 PM
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Your notice period is and will remain 10 days it is just that after the 26th June you won't be liable for those deferred costs
Re: Contract finishing
23-06-2012 2:36 PM
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Re: Contract finishing
23-06-2012 2:58 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Contract finishing
23-06-2012 3:11 PM
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Re: Contract finishing
23-06-2012 3:39 PM
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If you didn't get a router did you move to Plusnet with a MAC code from another supplier or was it a new install
Either way there may be a deferred cost associated with that which drops out after 12 months.
The only other thing - did you take the 12 month upfront payment for phone rental
Re: Contract finishing
23-06-2012 4:39 PM
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Date Order Number Product Cost Order Status Other Links
10/10/2011 BP01782229 Extra with included 60GB bandwidth £11.49(monthly) Complete
View order status
Upgrade
Data transfer usage
Update payment details
19/07/2011 - Deferred Setup £25.00(upon cancellation) Activated
View details
- - Cessation charge £25.00(upon cancellation) Activated
What's this?
19/07/2011 N/A Talk Evenings & Weekends £12.99(monthly) Active
Change product
Top-up credit
Home Phone control panel
It was a new address that just had a Phoneline,no upfront payment.
Re: Contract finishing
23-06-2012 5:07 PM
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The cancellation charge is only if you cancel the broadband rather than move to another provider
Where did you get the 18 months from
Re: Contract finishing
23-06-2012 5:15 PM
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Re: Contract finishing
23-06-2012 5:31 PM
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Quote from: Oldjim You aren't really on a 12 month contract
That's what threw me,hence me saying,
Quote from: coolbr33ze am i now being told that i'm on a 18Month contract?.
Re: Contract finishing
25-06-2012 11:13 AM
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All our ADSL accounts have a 10 day notice period as regards subscription, so there's no worries there. The only deferred fee we have for you is the setup fee (£25) which drops off the account after 12 months so that'll be removed from your account on the 18th July.
This only leaves the cease fee, which as has been mentioned only needs paying if the line is ceased - so if you migrate the service away on or after the 18th you'll only have to pay the 10 days' notice period.
Hope that clears things up for you, though of course we'd rather keep your custom if at all possible Please let us know if there's anything we could do to persuade you to do so.
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