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Contract ending - when do I get my email and review?

tonycollinet
Grafter
Posts: 1,139
Thanks: 5
Registered: ‎14-08-2007

Contract ending - when do I get my email and review?

Only 2 weeks to end of contract. Surely I should have had a reminder by now, and the plan review. I need to compare whatever plusnet are offering with alternative providers.

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Contract ending - when do I get my email and review?

The end of contract account review is only applicable for contract terms that started after August 2018 I’m afraid. If you want to discuss a new deal our customer options team on 0800 013 2632 will be happy to help Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
tonycollinet
Grafter
Posts: 1,139
Thanks: 5
Registered: ‎14-08-2007

Re: Contract ending - when do I get my email and review?

Ah

 

You're taking full advantage of the 9 months implementation time then Wink

https://www.choose.co.uk/news/2019/broadband-customers-alerted-when-contracts-end/

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Contract ending - when do I get my email and review?

As far as I’m aware we’ve already implemented this last year, it’s just that our fixed price contracts/account review only applies to new contract terms as opposed to backdating on existing ones. I’d expect anyone to have started a 12 month contract in August 2018 to receive a reminder within a couple of months.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team