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Contract ending - when do I get my email and review?
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Contract ending - when do I get my email and review?
17-06-2019 10:06 PM
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Only 2 weeks to end of contract. Surely I should have had a reminder by now, and the plan review. I need to compare whatever plusnet are offering with alternative providers.
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Re: Contract ending - when do I get my email and review?
17-06-2019 10:10 PM
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The end of contract account review is only applicable for contract terms that started after August 2018 I’m afraid. If you want to discuss a new deal our customer options team on 0800 013 2632 will be happy to help
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Re: Contract ending - when do I get my email and review?
17-06-2019 10:27 PM
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Ah
You're taking full advantage of the 9 months implementation time then
https://www.choose.co.uk/news/2019/broadband-customers-alerted-when-contracts-end/
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Re: Contract ending - when do I get my email and review?
17-06-2019 10:36 PM
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As far as I’m aware we’ve already implemented this last year, it’s just that our fixed price contracts/account review only applies to new contract terms as opposed to backdating on existing ones. I’d expect anyone to have started a 12 month contract in August 2018 to receive a reminder within a couple of months.
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