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Contract ending,again

FIXED
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Contract ending,again

So,coming to the end of my contract i think on the 11th july.

My question is if stay where i am with PN will i be paying the same amount for the next 12 months,if any PN staff could look at this for me.Smiley

https://www.flickr.com/photos/james_bingham/
16 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 248
Thanks: 64
Fixes: 9
Registered: 22-01-2018

Re: Contract ending,again

Fix

Hello @jockwav,

 

Thanks for getting in touch. We would recommend contacting our Customer Options on 0800 013 2632, as they are the best people to speak to about this.

 

Opening Times:

08:00 - 20:00 Monday to Friday

09:00 - 19:00 Saturday

09:00 - 18:00 Sundays

 

Alternatively, you could private message me a contact number, along when best time to contact you and I will organise a call back.  

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Baldrick1
Seasoned Champion
Posts: 1,261
Thanks: 548
Fixes: 44
Registered: 30-06-2016

Re: Contract ending,again

@jockwav

Go onto comparison websites and find the cheapest deal going. Then ring Plusnet and select the 'I am thinking of leaving' option. Tell them that you are leaving unless they match the competitors price. You will get a far better deal this way. It's sad but that's the way these things work unless you're happy to pay top wack.

jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: Contract ending,again

Been there done that i was with PN for over 5 years then went to Bt because PN were not interested,then back here & another year over.SmileyGrin

https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: Contract ending,again

I think their answer will be similar to the last contract i had before,they really aren,t interested,but i will give them a go.Grin

https://www.flickr.com/photos/james_bingham/
Moderator
Moderator
Posts: 18,515
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Registered: 11-01-2008

Re: Contract ending,again

Moderators Note.
Moved to Billing from Broadband

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 95
Fixes: 16
Registered: 26-03-2018

Re: Contract ending,again

Hi @jockwav,

 

Hopefully our customer options team will be able to find a suitable deal for you but please feel free to get back in touch on here if you experience any problems.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
firebird1000
Rising Star
Posts: 88
Thanks: 3
Fixes: 1
Registered: 02-10-2013

Re: Contract ending,again

hi there i just renewed my time with plusnet for 18 months i did look at bt for what i get now but bt was 10 quid dearer so i kept with plusnet /yes i know bt own plusnet  i am saving money

jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: Contract ending,again

Yep been at this crossroads many a time,i have always been happy with the times i have been with PN.Smiley

But just got to have a look around & see,the last time i left to join BT PN would not match it.Smiley

https://www.flickr.com/photos/james_bingham/
Superuser
Superuser
Posts: 11,908
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Registered: 22-08-2007

Re: Contract ending,again

You do not have to accept PlusNET’s first offer ... just say you’ll go away and think about it against other options ... call back another day and get a different offer.
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: Contract ending,again

Yep been there before with PNGrin

https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: Contract ending,again

So, passed my phone number over for a call back this morning,will see what happens.Wink

https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: Contract ending,again

I spoke to one of the options team this morning & i have re-contracted for 18 month with the discount i was hoping for.SmileyGrin

https://www.flickr.com/photos/james_bingham/
Plusnet Help Team
Plusnet Help Team
Posts: 211
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Registered: 11-01-2018

Re: Contract ending,again

 

Glad you got this sorted @jockwav

 

If there's anything you need, just give us a shout.

 

Best wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: Contract ending,again

Cheers for that.Smiley

https://www.flickr.com/photos/james_bingham/