Contract ending,again
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29-06-2018 3:17 PM
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So,coming to the end of my contract i think on the 11th july.
My question is if stay where i am with PN will i be paying the same amount for the next 12 months,if any PN staff could look at this for me.
Fixed! Go to the fix.
29-06-2018 4:26 PM
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Hello @jockwav,
Thanks for getting in touch. We would recommend contacting our Customer Options on 0800 013 2632, as they are the best people to speak to about this.
Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays
Alternatively, you could private message me a contact number, along when best time to contact you and I will organise a call back.
Re: Contract ending,again
29-06-2018 7:49 PM
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Go onto comparison websites and find the cheapest deal going. Then ring Plusnet and select the 'I am thinking of leaving' option. Tell them that you are leaving unless they match the competitors price. You will get a far better deal this way. It's sad but that's the way these things work unless you're happy to pay top wack.
Moderator and Customer
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If it fixed it, help others - select 'This Fixed My Problem'
Re: Contract ending,again
29-06-2018 8:04 PM
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Been there done that i was with PN for over 5 years then went to Bt because PN were not interested,then back here & another year over.
Re: Contract ending,again
29-06-2018 8:09 PM
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I think their answer will be similar to the last contract i had before,they really aren,t interested,but i will give them a go.
Re: Contract ending,again
29-06-2018 9:25 PM
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Moved to Billing from Broadband
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Contract ending,again
30-06-2018 12:22 PM
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Hi @jockwav,
Hopefully our customer options team will be able to find a suitable deal for you but please feel free to get back in touch on here if you experience any problems.
Re: Contract ending,again
30-06-2018 11:22 PM
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hi there i just renewed my time with plusnet for 18 months i did look at bt for what i get now but bt was 10 quid dearer so i kept with plusnet /yes i know bt own plusnet i am saving money
Re: Contract ending,again
01-07-2018 8:55 AM
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Yep been at this crossroads many a time,i have always been happy with the times i have been with PN.
But just got to have a look around & see,the last time i left to join BT PN would not match it.
Re: Contract ending,again
01-07-2018 1:48 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Contract ending,again
01-07-2018 2:34 PM
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Yep been there before with PN
Re: Contract ending,again
02-07-2018 9:47 AM
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So, passed my phone number over for a call back this morning,will see what happens.
Re: Contract ending,again
02-07-2018 10:57 AM
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I spoke to one of the options team this morning & i have re-contracted for 18 month with the discount i was hoping for.
Re: Contract ending,again
02-07-2018 3:26 PM
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Glad you got this sorted @jockwav
If there's anything you need, just give us a shout.
Best wishes,
Dave
Re: Contract ending,again
02-07-2018 5:02 PM
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Cheers for that.
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