Contract ending,again

[#1]

So,coming to the end of my contract i think on the 11th july.

My question is if stay where i am with PN will i be paying the same amount for the next 12 months,if any PN staff could look at this for me.

[#2 · Accepted solution]

Hello @jockwav,

Thanks for getting in touch. We would recommend contacting our Customer Options on 0800 013 2632, as they are the best people to speak to about this.

Opening Times:

08:00 - 20:00 Monday to Friday

09:00 - 19:00 Saturday

09:00 - 18:00 Sundays

Alternatively, you could private message me a contact number, along when best time to contact you and I will organise a call back.  

[#3]

@jockwav

Go onto comparison websites and find the cheapest deal going. Then ring Plusnet and select the 'I am thinking of leaving' option. Tell them that you are leaving unless they match the competitors price. You will get a far better deal this way. It's sad but that's the way these things work unless you're happy to pay top wack.

[#4]

Been there done that i was with PN for over 5 years then went to Bt because PN were not interested,then back here & another year over.

[#5]

I think their answer will be similar to the last contract i had before,they really aren,t interested,but i will give them a go.

[#6]

Moderators Note.
Moved to Billing from Broadband

[#7]

Hi @jockwav,

Hopefully our customer options team will be able to find a suitable deal for you but please feel free to get back in touch on here if you experience any problems.

[#8]

hi there i just renewed my time with plusnet for 18 months i did look at bt for what i get now but bt was 10 quid dearer so i kept with plusnet /yes i know bt own plusnet  i am saving money

[#9]

Yep been at this crossroads many a time,i have always been happy with the times i have been with PN.

But just got to have a look around & see,the last time i left to join BT PN would not match it.

[#10]

You do not have to accept PlusNET’s first offer ... just say you’ll go away and think about it against other options ... call back another day and get a different offer.

[#11]

Yep been there before with PN

[#12]

So, passed my phone number over for a call back this morning,will see what happens.

[#13]

I spoke to one of the options team this morning & i have re-contracted for 18 month with the discount i was hoping for.

[#14]

Glad you got this sorted @jockwav

If there's anything you need, just give us a shout.

Best wishes,

Dave

[#15]

Cheers for that.