There's a hot topic elsewhere over plusnet making "service calls" at the end of contract ... over there they're screaming red rage over contact preferences being ignored
"Screaming red rage" ? do belt up.
There has been a reasonable discussion on an alternate thread about Plusnet making unwanted cold calls to those who have clearly indicated they do not wish such contact.
Some have been a little more emotive than others, but most have been sensible and level headed.
You can read the thread here -
https://community.plus.net/t5/Plusnet-Feedback/Calls-from-0114-307-3836/td-p/1371384
This issue has caused geniune problems for myself and a number of others, who did not care for your insensitive assumption that the people involved were simply looking to complain and that we could just "say no" after getting this unexpected scam like call that Plusnet should not be making.
The Plusnet reps totally ignored that thread for a very long time, which caused even more confusion.
The OP here raises a point that I totally disagree with. I believe strongly that the onus is upon the customer to check things like contract lengths and to check if they are still on the best deal possible.
In my opinion Plusnet is totally in the right here, especially so if the OP had indicated they did not wish any contact (which isn't clear), as they are providing a discount for a specified time, after this they can charge any standard rate (or increase) that is shown on their website. In such matters Plusnet usually make the proper announcements and send the correct emails.
After saying this, Plusnet also have a responsibility to respect the wishes of those who for many genuine reasons do not wish any type of cold call to be made, especially those with the increase in scamming calls and some of us having vulnerable people who cannot cope with such contact.
I have never and would never hold any service provider responsible for not telling me about offers when I have made the choice to tell them not to contact me. If I chose to complain about this I would expect Plusnet to point out that this choice was the reason for this non contact. I would expect any independent adjudicator to also side with Plusnet in such a complaint also.
As such, I must also disagree with Billnotben. While I can possibly see your point, a line has to be drawn somewhere and I believe it is fair for Plusnet to assume that such contact would come under your marketing preferences. This issue however does have a relatively simple solution in either adjusting your marketing preferences to allow contact or for you to contact customer options yourself as Gandalf suggests.
The issue people like me have had in the other thread is that we have have had no way to practically stop these calls and people such as Townman have made the major assumption that all of us are similar to the OP or yourself, when many of us are not.
Such assumptions have not helped matters and are unhelpful and insulting.It would be helpful if people like Townman stopped tying everyone up with the same motives and actually read some of the responses that were given to his earlier post on the other thread.
The emotive language and assumptions you have made, especially on the other thread appear troll like. You may believe you are geniunely helping, but your wide ranging assumptions are devaluing some of the important points that have been raised on the other thread.
I wanted to show I have no bias against Plusnet, nor expect too much from them. I don't expect them to break my communication preferences even when this does not work in my favour. It is important that they respect them though.
