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Contract end date

Bluepanido
Hooked
Posts: 8
Thanks: 1
Registered: ‎16-01-2017

Contract end date

Hi,

Can anyone tell me how to find out when my broadband contract ends? doesn't seem to be any information under my account online.

 

Thanks

7 REPLIES 7
AishaK
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
Fixes: 12
Registered: ‎06-08-2018

Re: Contract end date

Hi @Bluepanido ,

 

I have left a ticket on your account with the information you require. You can view this here

 

Should you have any further queries, please let us know.

 

Thank you,

 

Aisha

 

 

edwardhowe2
Newbie
Posts: 1
Registered: ‎17-11-2016

Re: Contract end date

I have the same request for my contract renewal date which does not seem to be anywhere on my account details. I did try to use 'chat' but changes to the accounts system seem to be making that information unavailable for the last few hours.

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Contract end date

 

Hi @edwardhowe2

 

Thanks for getting in touch.

 

I've raised a ticket for you with the contract information you've requested. You can view and respond to the ticket here

 

Have a good evening.

 

Best wishes,

 

Dave

Bluepanido
Hooked
Posts: 8
Thanks: 1
Registered: ‎16-01-2017

Re: Contract end date

I had to phone them up. on hold 10 mins, turns out I was out of contract so I signed up again for 18 months for a £10 a month reduction.
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,965
Thanks: 341
Fixes: 111
Registered: ‎26-03-2018

Re: Contract end date

Hi @Bluepanido,


I'm glad to hear that our customer options team have been able to arrange a new deal for you.

 

Please don't hesitate to get back in touch if there's anything else that you'd like to discuss.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Forndog
Dabbler
Posts: 11
Thanks: 1
Registered: ‎03-05-2016

Re: Contract end date

Likewise, can you also let me know my end date for broadband and TV?
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Contract end date

Hi @Forndog,

 

I have provided you with these details via a ticket on your account: here

Should you have any further questions, please let us know.

 

Thanks,